New York – September 17, 2026 -- A composite enterprise deploying Robin by Atera achieved $7.3 million in risk-adjusted benefits against $1.7 million in costs over three years, yielding a 321% return on investment and $5.5 million in net present value, according to a new Total Economic Impact study conducted by Forrester Consulting on behalf of Atera.
The study found payback occurred in less than six months, with Forrester interviewing four enterprise decision-makers and modeling their combined experiences into a single composite organization: a 2,500-employee enterprise generating $800 million in annual revenue with a 30-person Level 1/Level 2 service desk team.
Robin's autonomous ticket resolution rate climbs from 60% to 90% over three years
Forrester's model forecasts Robin autonomously resolving 60% of manual service desk tickets in Year 1, rising to 90% by Year 3 as system integrations matured and Robin's knowledge base expanded.
Five benefit categories drive $7.3 million in quantified value
The composite organization's benefits broke down as $3.3 million in avoided IT service desk costs through autonomous ticket resolution, $533,000 in efficiency gains from automated ticket triage, and $2.9 million in recovered end-user productivity from faster issue resolution. Additional savings included $241,000 in avoided hiring costs as Robin absorbed rising ticket volumes without new headcount, plus $305,000 in avoided shadow IT remediation costs tied to reduced reliance on unsanctioned workarounds.
One healthcare organization reports SLA compliance jumping from 75% to nearly 100%
Beyond the quantified figures, interviewed organizations described a shift from reactive "firefighting" IT support toward a proactive service model, alongside more strategic allocation of IT staff time.