G2

MELBOURNE – October 29, 2026 -- Firmable, an AI-native B2B sales platform, jumped from #8 to #4 on G2's global Momentum Grid for Sales Intelligence, which ranks the fastest-rising products in the category worldwide. The company earned 17 badges in G2's Fall 2026 reports and improved its ranking in 28 of the 32 reports it featured in last season. It held its position in the other four.

The results cover regional, segment and global reports in both Sales Intelligence and Lead Intelligence. They draw on verified customer reviews plus G2's measures of market presence and growth.

Satisfaction indexes show the steepest gains in Sales Intelligence

Firmable's largest moves came in G2's global satisfaction indexes for Sales Intelligence:

Waltham – October 15, 2026 -- OnPage Corporation earned 19 badges across 86 G2 Fall 2026 reports, with customer-driven recognition in five categories spanning healthcare communication and IT incident response.

OnPage takes Best Estimated ROI in Medical Staff Scheduling and mid-market Incident Management

The company won Best Estimated ROI for Medical Staff Scheduling and Best Estimated ROI – Mid-Market for Incident Management. It also received Best Meets Requirements – Enterprise for Incident Management.

OnPage collected multiple High Performer designations in all five categories: Clinical Communication and Collaboration, HIPAA Compliant Messaging, Medical Staff Scheduling, IT Alerting and Incident Management. The distinctions span small-business, mid-market and enterprise segments, as well as the Canadian market.

Chicago – October 14, 2026 -- Oversight and rework consume more than a quarter of expected productivity gains for 45% of B2B organizations running AI agents, according to G2's 2026 AI Agents Report, "Crossing the Agentic Chasm." The survey of 1,019 B2B decision-makers shows 86% of software buyers purchased AI agent software or services in the past year, up 25% from 69% a year earlier.

G2 calls the cost of operating agents under constrained trust the "Distrust Tax." Some 31% of buyers say employees spend at least 6 hours a week overseeing agent work, and 46% report higher-than-expected agent operating costs.

Global – October 13, 2026 -- ChurnZero reports the highest overall Satisfaction score among its leading competitors in G2's Fall 2026 Grid Report, including a Net Promoter Score of 89 against 73 for the next-best vendor.

The customer success vendor also cites a 94% Likelihood to Recommend, 96% for Ease of Doing Business and 96% for Quality of Support. The figures are company-reported.

Salesforce data puts customer-facing time at 46% for service staff

Salesforce found that service professionals spend less than half their time (46%) with customers and the rest on administrative tasks. ChurnZero positions its platform against that gap, arguing that training, late-caught escalations and upsell preparation consume hours that could go to customer success.

Toronto – September 13, 2026 -- The Sales Factory has ranked #2 globally in the Outsourced Sales category of G2's Summer 2026 Grid Reports, marking the third consecutive quarter the outsourced sales and lead generation firm has held a top position on the review platform. The company also earned Leader status in the Lead Generation category, based entirely on verified customer reviews and market presence data compiled by G2.

G2 rankings rely solely on verified buyer reviews, not marketing spend

G2, described as the world's largest software and services marketplace, builds its quarterly Grid Reports from authenticated user reviews combined with market presence metrics. Leader status requires companies to sustain high customer satisfaction scores alongside demonstrated market traction, a methodology G2 says filters out purchased visibility.