INFORM

Aachen, Germany – October 01, 2026 -- INFORM has launched Passenger Assistance (PA) Dispatching, a cloud-native SaaS platform built to help airports manage surging demand for wheelchair, unaccompanied minor, VIP and special assistance services through real-time forecasting and automated decision support.

Airports face rising passenger assistance loads amid staffing shortages

Growing traveler volumes, stricter service expectations and persistent staffing gaps are straining manual dispatch systems, according to INFORM. Fragmented operational data leaves teams reacting to disruptions rather than anticipating them, the Aachen-based logistics software provider said.

Mexico City – September 19, 2026 -- Ferrovalle, operator of one of Mexico's largest inland rail freight hubs, has selected INFORM's Syncrotess Optimization Plus software to power a Smart Yard automation initiative at its Mexico City terminal, with go-live targeted for June 2027. Ferrovalle's intermodal division handled around 550,000 TEUs in 2025, ranking it among Latin America's largest inland intermodal operations. The contract was signed in early September 2026.