Manulife

Toronto – September 15, 2026 -- Manulife has appointed Sarah Chapman as Global Chief Marketing & Customer Experience Officer, effective January 1, 2027, giving her oversight of brand, marketing and customer experience strategy for a company serving more than 37 million customers worldwide.

Chapman joins Manulife's Executive Leadership Team, reporting directly to CEO Phil Witherington

Chapman will lead Manulife's Global Marketing organization and report to President and Chief Executive Officer Phil Witherington. Witherington said the appointment reflects internal succession planning and cited Chapman's track record leading transformation as key to advancing Manulife's goal of becoming the top choice for customers.