Ontario Airport Ranks No. 2 in J.D. Power Satisfaction Study
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Ontario, Calif. – September 19, 2026 -- Ontario International Airport (ONT) has secured the No. 2 spot among North America's medium-sized airports in the J.D. Power 2026 North America Airport Satisfaction Study for the second consecutive year, posting a customer satisfaction score of 705, just seven points behind the top-ranked facility.
ONT tops rankings in arrival experience and passenger trust
The airport claimed the No. 1 position in two of the study's key categories: Arrival/From Airport Experience and 'level of trust.' The J.D. Power study evaluates passenger satisfaction across seven dimensions, including ease of travel through the airport, terminal facilities, airport staff, and food, beverage and retail offerings.