Infomedia Named Frost & Sullivan's Indonesian Digital BPO Leader
SAN ANTONIO – November 06, 2026 -- PT Infomedia Nusantara has won Frost & Sullivan's 2026 Indonesian Company of the Year Recognition in digital business process outsourcing (BPO), citing its AI-powered service delivery, operational efficiency and enterprise transformation results.
Infomedia embeds AI in supervised production workflows rather than isolated pilots
The Telkom Indonesia Group unit combines technology, intelligent automation, analytics, operational consulting and managed services to address enterprise processes against measurable business outcomes. Frost & Sullivan says this approach supports lower cost-to-serve, stronger governance and improved operational efficiency. The company is also preparing to scale intelligent automation and agentic AI as enterprise requirements change.