SAN ANTONIO – November 06, 2026 -- PT Infomedia Nusantara has won Frost & Sullivan's 2026 Indonesian Company of the Year Recognition in digital business process outsourcing (BPO), citing its AI-powered service delivery, operational efficiency and enterprise transformation results.
Infomedia embeds AI in supervised production workflows rather than isolated pilots
The Telkom Indonesia Group unit combines technology, intelligent automation, analytics, operational consulting and managed services to address enterprise processes against measurable business outcomes. Frost & Sullivan says this approach supports lower cost-to-serve, stronger governance and improved operational efficiency. The company is also preparing to scale intelligent automation and agentic AI as enterprise requirements change.
Outcome-based bids replace platform-only sales at Infomedia
Infomedia declines platform-only bids and opens client talks with use case discovery rather than product specifications. Krishna Baidya, VP ICT Practice at Frost & Sullivan, said the company first identifies the outcome a client needs, such as process efficiency, lower cost-to-serve, stronger governance or better customer experience. It then designs the mix of technology, automation, people and managed services to deliver it.
Commercial arrangements are aligned with customers' changing priorities. According to the source, this strengthens revenue resilience and financial performance and supports expansion into new markets and customer segments.
Delivery footprint spans 14 sites in 9 cities
Infomedia ties technology, people and managed operations to contracted operational and business outcomes, giving customers end-to-end accountability across customer-facing and business support processes. Its 14 sites in 9 cities support operational continuity.
Eddy Sofryano, President Director of PT Infomedia Nusantara, said the recognition reflects the company's focus on turning AI and automation into measurable gains in service quality, efficiency and business resilience.
Frost & Sullivan grants the Company of the Year award for strategy development and execution that improve market share, customer satisfaction and competitive standing. Its Best Practices Recognitions draw on expert interviews, deep-dive analysis and extensive secondary research.