IT, AI & Telecommunications

Global – October 23, 2026 -- Pitcher has built AI roleplay, recorded feedback and team-level readiness analytics into its sales coaching capabilities, giving sales leaders a single view of skill gaps across their reps.

Reps practice with Pitcher's Intelligent Agent and record sessions for review

Reps can roleplay customer conversations with Pitcher's Intelligent Agent (PIA). They can also record sessions and send them to a peer, coach or manager for additional feedback.

Analytics show sales leadership team readiness and recommended training

Sales leadership gets a view of the entire team's readiness. The analytics detail skill gaps and recommend training aimed at individual reps or whole teams.

Global – October 23, 2026 -- Pitcher has launched Catalyst, an enterprise AI app builder that shortens custom sales application development from weeks to minutes, according to the company.

Catalyst lets non-developers build data-connected apps in natural language

Admins, marketing managers and sales operations teams can create fully functional, data-connected applications directly inside the Pitcher platform without writing code. Users describe the application they need, and Catalyst writes the code, renders the app and deploys it to sales reps within Pitcher.

Pitcher gives one example: a view of Salesforce accounts sorted by last activity date, with search and pagination. A custom store audit dashboard is another. Users can refine either through conversational prompts before publishing.

Global – October 23, 2026 -- Whatfix is offering customers software access for the remainder of their incumbent digital adoption platform (DAP) contract under its Fast Track migration program, removing dual billing for enterprises that switch vendors.

Whatfix specialists rebuild existing DAP content during migration

Fast Track specialists manage the migration and rebuild of a customer's existing flows, assets and experiences, so internal teams do not recreate them from scratch. Customer teams still handle prioritization, reviews and validation.

A parallel-run approach keeps critical guidance live in production while the new program is built on Whatfix behind the scenes. End users stay supported throughout the transition.

Global – October 23, 2026 -- A new vendor comparison guide names five alternatives to Oracle Guided Learning (OGL) for enterprises running digital adoption programs across mixed application stacks: Whatfix, WalkMe, Userlane, Apty and Pendo. The guide scores them against six criteria, including simulation training before go-live and analytics tied to workflow outcomes.

Guide scores five vendors on six enterprise criteria

The criteria are multi-application coverage, content lifecycle management (draft, QA, publish, rollback), workflow guidance depth, simulation training, outcome analytics and AI that reduces maintenance overhead.

Global – October 23, 2026 -- Whatfix has organized its digital adoption portfolio into 17 offerings spanning four application types, four software vendors, five industries, three user roles and one use case, all built around in-app guidance and on-demand support.

Whatfix targets ATS, ERP, S2P and CRM application categories

The application-type lineup covers four categories. For ATS, Whatfix promises higher recruiter productivity and adoption. For ERP, it targets business outcomes through employee enablement. The S2P offering is pitched at procurement transformation through guided experiences, and the CRM offering at seller productivity and adoption.

Global – October 23, 2026 -- SAP has stopped supporting updates to SAP Enable Now and is migrating customers to WalkMe, its recent acquisition. Organizations with learning programs on the legacy platform must now pick a replacement path.

Guide ranks six alternatives to SAP Enable Now

The vendor guide compares Whatfix, WalkMe, Assima, datango, Pendo and Userpilot. Datango is described as a migration-oriented option for legacy SAP Enable Now content. Pendo and Userpilot target customer-facing products, not SAP-centered employee enablement.

The guide frames the choice as a decision between a narrow, SAP-only training platform and a broader digital adoption model. That model would cover governed content operations, in-app support and measurable workflow outcomes across SAP and non-SAP systems.

Global – October 23, 2026 -- Whatfix has published a white paper, "How to Build an Enterprise DAP Business Case," that guides leaders in pitching a digital adoption platform (DAP) investment to stakeholders ranging from department heads to C-suite executives.

White paper assesses DAP value for CIOs, HR/L&D leaders and CROs

The paper evaluates the investment from the perspective of three groups: CIOs and IT leaders, HR and learning and development (L&D) leaders, and chief revenue officers (CROs) and sales leaders. It describes real DAP use cases for each of the three business units.

It also defines the DAP concept for readers who have not worked with one. The stated aim is to show how a DAP can lift proficiency and productivity across an organization by helping end-users get more from their software.

United States – October 23, 2026 -- AI has become the central pillar of enterprise transformation strategy and draws the largest share of executive attention and budget, yet its measurable impact remains uneven, according to a 2026 ROI report surveying 300 U.S.-based C-suite and digital transformation leaders.

Boards demand proof of returns, not deployment milestones

Boards and executive teams no longer accept deployment milestones or activity metrics as evidence of success. They expect transformation investments to deliver faster value, higher productivity and sustained returns. The survey found a consistent gap between ambition and outcomes, most visibly in AI-driven initiatives.

Security and customer experience rank behind AI in investment priorities. The open challenge is operationalizing AI at scale, where adoption and user proficiency determine whether projects deliver value or stall in pilot mode.

Global – October 22, 2026 -- Welo Global's Opal AI translation and quality platform now runs natively inside Crowdin's localization management platform, giving Crowdin users AI translation and quality evaluation without leaving their existing environment.

Crowdin maintains the Opal integration in its Crowdin Store

The integration connects directly to Opal and is available through the Crowdin Store. Crowdin maintains it. Organizations can add Opal to established workflows without adopting a separate platform.

The partnership pairs Crowdin's developer-first, continuous localization workflows with Opal's AI translation technology. Customers can automate translation workflows, evaluate translation quality and scale multilingual operations.

Global – October 22, 2026 -- KMS Lighthouse, a knowledge management platform provider operating in eight countries, applies a zero-tolerance policy on modern slavery across its own operations and supply chain, according to its statement last reviewed in December 2024.

Suppliers must pass a take-on assessment before signing contracts

Every supplier must complete a take-on assessment before entering a contractual relationship with KMS Lighthouse. The assessment identifies potential risk areas in the company's business and supply chains and leads to mitigating procedures, including monitoring, to minimise the likelihood of modern slavery and human trafficking.