Deutsche Telekom and DRV Hessen Launch AI Voicebot to Revolutionize Pension Service Access
SHERIDAN, WYOMING – August 6, 2025 – Deutsche Telekom has deployed its Conversational AI Suite to modernize customer service operations for Deutsche Rentenversicherung Hessen (DRV Hessen), one of Germany’s largest pension insurers. The AI-powered voicebot is streamlining workflows, improving service accessibility, and ensuring top-tier data security for nearly 4.2 million insured clients.
AI-driven automation reduces wait times and improves service quality