Genpact Wins Inaugural HFS Services-as-Software Award for AI Agents
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New York – September 18, 2026 -- Genpact (NYSE: G) has won the Best Services Eating Software category at the inaugural 2026 HFS Services-as-Software Awards, beating out more than 250 global submissions for its Agentic Operations model now running mission-critical workflows across finance, procurement, insurance, and banking for Fortune 100 clients.
HFS Research scored entries on five criteria before naming Genpact the winner
HFS Research analysts evaluated submissions on AI-driven delivery, agentic adaptability, outcome orientation, scalable architecture, and proven enterprise success. Genpact's Agentic Operations model pairs AI agents handling transaction volume with human staff validating outcomes, a structure the company says is already deployed in production, not pilot, environments.