Make the Case for Product Delivery blueprint

Arlington, Va. – – September 20, 2026 -- Info-Tech Research Group has released a new blueprint warning that AI agents embedded in product workflows are making decisions without explicit human authorization, creating governance blind spots for IT organizations shifting to product-centric delivery models.

Silent delegation lets AI agents make product decisions unchecked

The research firm's "Make the Case for Product Delivery" blueprint identifies a phenomenon it calls silent delegation, where AI agents participating in discovery, prioritization, experimentation, delivery, and support can execute decisions without a documented human approval trail. Info-Tech says leaders often lack visibility into where agents are merely recommending actions versus actively executing them, leaving open questions about who can override an agent's decision and who remains accountable for the outcome.