INFORM Launches Cloud-Native AI Software for Airport Passenger Assistance
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Aachen, Germany – October 01, 2026 -- INFORM has launched Passenger Assistance (PA) Dispatching, a cloud-native SaaS platform built to help airports manage surging demand for wheelchair, unaccompanied minor, VIP and special assistance services through real-time forecasting and automated decision support.
Airports face rising passenger assistance loads amid staffing shortages
Growing traveler volumes, stricter service expectations and persistent staffing gaps are straining manual dispatch systems, according to INFORM. Fragmented operational data leaves teams reacting to disruptions rather than anticipating them, the Aachen-based logistics software provider said.