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CGI: 64% of Clients Plan AI in Core Processes as Insurers Rethink Rating

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CGI: 64% of Clients Plan AI in Core Processes as Insurers Rethink Rating

Global – October 15, 2026 -- Some 64% of organizations surveyed in CGI's 2026 Voice of Our Clients insights intend to use AI in core business processes, versus 17% in administrative functions and 15% in IT-only applications. CGI cites the figures as it argues that insurers should treat rating as a connected pricing life cycle rather than an automation task.

Pricing cycles are shrinking from months to days or hours

CGI says traditional rate changes can take days, weeks or even months because sophisticated models require extensive analysis, validation and implementation. Insurers now need to model, test and implement changes in days or, in some cases, hours. Legacy systems force teams to move data among separate tools to test rates, which lengthens cycles.