Bethesda, Md. – September 25, 2026 -- Stayntouch has completed a phased migration of all seven Imperial London Hotels properties onto its cloud property management system, culminating in the cutover of the 1,379-room Royal National Hotel, the largest hotel in Western Europe.
Royal National Hotel becomes largest property on Stayntouch's EMEA platform
The Royal National Hotel's onboarding marks the largest property to join Stayntouch in EMEA to date, demonstrating the platform's capacity to run enterprise-scale operations alongside boutique properties within the same portfolio.
Seven properties transitioned hotel-by-hotel with zero disruption
Morton, Bedford, Tavistock, President, City Sleeper, Royal National and The Imperial each went live on schedule in a sequential rollout. Stayntouch delivered single sign-on, invoicing, purchase order workflows and financial reporting enhancements in coordination with Imperial's team throughout the process.
Digital check-in tools cut front-desk wait times across the portfolio
Digital Registration Cards let guests complete pre-arrival details and sign registration remotely, while Stayntouch Kiosk enables self-service check-in and check-out, freeing front-desk staff at the group's highest-volume property.
Neil Braude, COO at Imperial London Hotels, said moving seven properties to a new PMS, including the 1,379-room Royal National Hotel, required careful coordination, and that the Stayntouch team maintained momentum from one hotel to the next throughout the rollout.
Imperial London Hotels, a family-run operator based in Bloomsbury since 1837 and now run by its seventh generation, operates eight hotels near the British Museum. Jeff Down, Stayntouch's Head of Sales EMEA, said the partnership shows how hotel groups in the region can manage operational complexity without adding complication.