Guest Experience

New York – October 16, 2026 -- Travelers will let AI monitor hotel rates (63%) and translate in real time (56%), but only 44% want it planning itineraries and 41% want it personalizing their room, according to a Mews survey of 3,250 travelers.

The dividing line is whether a task is a chore or a choice. Price alerts and translation require accuracy and speed rather than personal knowledge of the guest. Itineraries and room setup are personal, and 57% of respondents would rather stay in control of their trip than hand decisions to an AI acting on their behalf.

Guests accept AI on shared data but resist inferred data

Travelers are more comfortable with AI using information they knowingly gave a hotel: 61% accept stated preferences and 56% accept past stay history. Acceptance falls for data collected about them, to 43% for online behavior and 34% for external and social data.

Bethesda, Md. – September 26, 2026 -- Stayntouch has completed a phased migration of all seven Imperial London Hotels properties onto its cloud property management system, culminating in the cutover of the 1,379-room Royal National Hotel, the largest hotel in Western Europe.

Royal National Hotel becomes largest property on Stayntouch's EMEA platform

The Royal National Hotel's onboarding marks the largest property to join Stayntouch in EMEA to date, demonstrating the platform's capacity to run enterprise-scale operations alongside boutique properties within the same portfolio.

San Francisco – September 22, 2026 -- Hotel Nikko San Francisco has partnered with guest technology provider SONIFI to install a new in-room interactive TV system across the Union Square property, deepening the hotel's push toward integrated luxury tech.

SONIFI's casting technology removes need for extra in-room hardware

The system embeds SONIFI's patented casting solution directly into guest room TVs, giving access to more than 5,000 streaming apps without additional devices. The platform also delivers international programming, premium sports packages, and still-in-theater and early-release movies on demand.