customer_retention

FORT MILL – November 05, 2026 -- Flyte Aviation, Inc. (NYSE: VJET) has launched Flyte Club, a prepaid private aviation program that gives customers up to 30% off the company's applicable one-way retail rate in exchange for buying 10, 20 or 30 flights upfront.

Three tiers set discounts at 10%, 20% and 30%

A 10-trip package cuts the price of each covered flight by 10%, a 20-trip package by 20% and a 30-trip package by 30%. One credit covers one one-way flight for the member's entire party on an eligible route, and a round trip uses two credits. Each departure remains subject to availability and confirmation.

Flyte's worked example uses a route with a $4,900 one-way retail rate. The 10-trip package works out to $4,410 per flight, the 20-trip package to $3,920 and the 30-trip package to $3,430. At the top tier, a customer pays $102,900 for flights with a combined retail value of $147,000, a saving of $44,100.

Global – October 13, 2026 -- Customers who log in daily, attend every training session and open every email can still be unhealthy accounts, according to Marley Wagner, head of customer success programs and strategy at EverHealth. She argues that health scores should measure whether customers achieve what they bought the product to do, not how active they are.

Wagner replaces single-category scoring with five dimensions

The framework combines product adoption, business outcomes, relationships, customer sentiment, and support and operational health. The right mix varies by industry, company size, maturity and customer tenure. A score does not need to include every criterion.

Global – October 13, 2026 -- Net revenue retention (NRR) and gross revenue retention (GRR) will rarely move within a new customer success leader's first 90 days, because both metrics are tied to a full renewal cycle, according to EverHealth's Marley Wagner.

Wagner, Head of Customer Success Programs and Strategy at EverHealth, outlined a 30-60-90 day framework during a ChurnZero webinar. Her advice: track four leading indicators that show whether changes are working before revenue figures reflect them.

Time to first value can improve within a single quarter

Changes to onboarding can shorten the time customers need to use the product the way they intend. Wagner says completing onboarding steps proves little on its own. What counts is whether customers get there faster than before.

Global – October 13, 2026 -- ChurnZero reports the highest overall Satisfaction score among its leading competitors in G2's Fall 2026 Grid Report, including a Net Promoter Score of 89 against 73 for the next-best vendor.

The customer success vendor also cites a 94% Likelihood to Recommend, 96% for Ease of Doing Business and 96% for Quality of Support. The figures are company-reported.

Salesforce data puts customer-facing time at 46% for service staff

Salesforce found that service professionals spend less than half their time (46%) with customers and the rest on administrative tasks. ChurnZero positions its platform against that gap, arguing that training, late-caught escalations and upsell preparation consume hours that could go to customer success.

Global – October 13, 2026 -- ChurnZero has released a Retrospective agent that analyzes activity timelines, engagement signals and health metrics of lost accounts to show why customers churned, as part of its latest platform update.

Retrospective agent targets churn loss analysis

The agent gives customer success teams a data-based review of accounts that have already left. ChurnZero says the findings can help teams spot warning signs sooner in accounts that are currently at risk.

AI agents can now run on demand for single accounts or batches

CSMs can trigger an AI agent from a single account before a call. They can also run one across a batch of accounts wherever account segments support bulk actions. Bulk runs confirm how many accounts will be processed, and each user can only run agents against accounts within their own purview.

Singapore – September 10, 2026 -- More than half of consumers across Europe's five largest telecom markets are open to switching mobile providers, according to new analysis from Circles, exposing widening cracks in traditional customer retention strategies.

53% of consumers across France, Germany, Italy, Spain and the UK are open to switching operators

The Consumer Insights: Customer Stickiness & Loyalty in European Telecommunications report finds switching intention varies sharply by country, age and exposure to low-cost rivals, undermining the case for a single pan-European retention playbook.