Digital Transformation

United States – October 17, 2026 -- Andor Health ranked #1 in overall client satisfaction in the 2026 Black Book survey of non-EHR virtual care platforms, its fourth consecutive year at the top. Its ThinkAndor agentic AI platform scored 9.75 out of 10.

More than 1,100 healthcare professionals across care settings contributed feedback to the survey. ThinkAndor led in 14 of 18 performance categories tied to enterprise virtual care execution. These included clinical workflow integration and usability, interoperability across systems and devices, care team collaboration and escalation support, AI-assisted automation and workflow orchestration, and customer support and long-term partnership quality.

United States – October 17, 2026 -- Andor Health has expanded ThinkAndor with multimodal agentic AI that runs voice-based and conversational patient interactions from initial access through post-acute follow-up, targeting the fragmented patient communication that drives call center costs and clinician workload.

ThinkAndor agents initiate and manage patient conversations

The agents start and manage conversations rather than waiting for patients to navigate portals, websites and phone systems. According to the announcement, they read patient context in real time, recommend next best actions and coordinate workflows behind the scenes.

Platform covers four stages of the care continuum

ThinkAndor's multimodal infrastructure orchestrates conversations across four stages:

United States – October 17, 2026 -- Andor Health has reached General Availability in the CMS Health Technology Ecosystem initiative, with millions of patients across dozens of health systems already using its ThinkAndor® platform.

CMS recognized the company for patient-facing capabilities that ThinkAndor® has delivered since its inception. Patients use the platform to access care, retrieve health information, interact with Conversational AI, complete digital intake and connect with clinician-reviewed guidance.

Andor treats interoperability as infrastructure, not the outcome

Andor argues that a connected healthcare system is not necessarily a better one. Patients still face fragmented journeys, clinicians still spend significant time on coordination and administrative work, and health systems still assemble multiple vendors for different parts of care.

South Carolina – October 17, 2026 -- The Medical University of South Carolina (MUSC) expanded its virtual nursing program from five inpatient units to 57 units across four regions in about two and a half years, and estimates $2.4 million in savings from reduced nurse turnover on early adopter units, according to research from its Telehealth Center of Excellence.

MUSC program freed capacity equal to 10.2 full-time nurses

Across more than 23,500 virtual nursing encounters, the program generated capacity equivalent to approximately 10.2 full-time nursing positions. The program runs on the ThinkAndor® platform.

Of the bedside nurses surveyed, 87% reported a decrease in overall workload. Seventy-six percent said they spent less time documenting admissions and discharges, and 68% reported more time for patient rounding.

United States – October 17, 2026 -- ThinkAndor® Remote Patient Monitoring is now available in Epic Toolbox under the Remote Patient Monitoring category, giving health systems an AI-native option that bundles connected devices, automation, workflow integration and clinical staffing.

ThinkAndor RPM prioritizes patients instead of adding to alert queues

The platform continuously analyzes incoming patient data to flag potential clinical concerns and rank patients who may need intervention. Clinicians keep responsibility for clinical judgment but no longer act as the first manual filter for every reading. The pitch targets a known failure point in RPM: more devices produce more readings, alerts and queues for already stretched teams.

United States – October 17, 2026 -- UPMC will expand its AI-native transitional care management model from UPMC Jameson to 18 hospitals this fall, working with Andor Health and Psynergy Health.

Every enrolled patient receives outreach within 48 hours of discharge

Andor Health's ThinkAndor platform uses AI to automate initial outreach, analyze clinical information, prioritize emerging needs and prepare clinicians for patient encounters. Patients who need additional support can be escalated to a care coordinator.

Across transitional care workflows, Andor reports a 63% reduction in clinician time spent on non-clinical tasks per encounter and an 82% reduction in non-actionable monitoring alerts.

Irvine – October 17, 2026 -- Masimo, a Danaher company, has received FDA 510(k) clearance for atrial fibrillation (AFib) detection on its Radius VSM monitor. The feature showed 97% sensitivity and 100% specificity in clinical validation testing, according to the company.

The AFib capability joins the company's previously cleared, AI-enabled detection of opioid-induced respiratory depression (OIRD) under the smartSET platform. Masimo describes smartSET as the next evolution of its Signal Extraction Technology (SET) pulse oximetry, which draws on more than 35 years of signal-processing development.

North Little Rock – October 17, 2026 -- Highland County and Bath County, Virginia, went live on Caliber Hosted CAD on October 6 in a shared hosted environment, putting two neighboring rural dispatch centers on one platform across more than 900 square miles of mountainous terrain, Caliber Public Safety announced.

Each county keeps its own dispatch operation, configuration, workflows and local control. Both run on the same underlying platform, which removes the technical barriers that normally separate CAD systems in adjacent jurisdictions.

Shared tenant targets cross-county incidents in a sparsely staffed region

Highland County covers roughly 416 square miles and has about 2,300 residents. Bath County covers more than 500 square miles and has about 4,100 residents. Both are largely forested and mountainous, with few dispatchers and responders on any shift, and mutual aid is routine.

Needham, Mass. – October 17, 2026 -- Evident has launched the Pramana POD, a benchtop whole slide imaging (WSI) scanner that scans at true 40X resolution at 25 slides per hour under defined conditions and targets small and medium-sized pathology laboratories.

Evident extends autonomous Pramana WSI technology to smaller laboratories

The system is built for small and medium-sized labs and for specialty applications within larger institutions. Evident is extending its existing Pramana autonomous WSI technology to this segment as laboratories expand digital workflows amid rising case volumes and operational demands.

Automated imaging aims to cut operator intervention and post-scan QA

The scanner automates imaging with a tissue finder, extensive label detection, and automated focal plane and scan-profile selection. Built-in image-quality assessment is designed to deliver pathologist-ready images and flag scans that may need further review.

San Francisco – October 17, 2026 -- Corgi Insurance has appointed James Kullman, a commercial underwriter with nearly 15 years of experience, as Head of Underwriting, North America.

Kullman moves from Chubb's small and lower middle market unit

Kullman joins from Chubb, where he most recently served as Assistant Vice President and Pacific North Region Underwriting Manager for North American Small and Lower Middle Market. His earlier underwriting roles were at CNA Insurance, The Hartford and Liberty Mutual. There he worked across construction, middle-market accounts and property and casualty insurance.