IT operations

Kyndryl, ServiceNow Launch AI-Driven Autonomous Operations Offering

NEW YORK – November 10, 2026 -- Kyndryl (NYSE: KD) has made Kyndryl Autonomous Operations for ServiceNow available on the ServiceNow Store. The offering, co-developed with ServiceNow, runs on Kyndryl Bridge, which Kyndryl says has reduced IT incidents by up to 50%.

Kyndryl agents work on operational data inside the ServiceNow AI Platform

ServiceNow customers will run operational data through Kyndryl Bridge. This gives context across assets, configurations, dependencies, performance, events, changes, incidents, risks and resolutions. Kyndryl's specialized agents use that context to identify issues from failure patterns, produce evidence-based causal analysis, assess risk and provide step-by-step remediation guidance.

JAMS Software Launches On-Call Incident Alerting Tool, Free for 5 Users

Middletown, Del. – September 07, 2026 -- JAMS Software has launched JAMS Incident Management, an on-call alerting and escalation platform priced at $6 per user monthly, with free access for teams of up to five users. The product reached general availability on September 07, 2026, following a customer early access period that began August 1.

Alerts escalate across six channels until a human responds

JAMS Incident Management ingests alerts from any system capable of sending an email, calling a webhook, or reaching an API. It delivers notifications over voice, SMS, push, email, Microsoft Teams, and Slack, escalating through an on-call rotation until someone acknowledges the incident and tracking it through to resolution.