Zocdoc

NEW YORK – October 29, 2026 -- Zocdoc said AI agent traffic on its platform has grown nearly 30x since July, and it is opening its healthcare access infrastructure to agents that find providers, verify insurance and book confirmed appointments on patients' behalf.

Agent traffic has doubled roughly every 10 days since early September, according to the company. Zocdoc is also adding the AI agent Instinct as a partner, giving it direct access to Zocdoc's MCP (Model Context Protocol) server.

Zocdoc welcomes agents while much of the web restricts them

Zocdoc is registering agents rather than blocking, restricting or charging them, as much of the internet does. CEO Oliver Kharraz said "most of the internet is treating AI agents like intruders." He argued that errors in healthcare, such as referrals to nonexistent doctors, unavailable slots or out-of-network providers, fall on patients.

NEW YORK – September 22, 2026 -- Zocdoc announced a platform expansion that makes healthcare providers bookable beyond Zocdoc.com through a single connection to its Care Access Network, which already includes Amazon Health AI, Gemini, Yelp, Healthgrades, Blue Shield of California and multiple search engines.

Patients now search for care across a growing number of fragmented channels

A new national Zocdoc survey found that 69% of patients who search for a new doctor check multiple places, from AI platforms and insurance directories to search engines and review sites. More than 1 in 3 patients have switched doctors because scheduling was too difficult, while 43% would consider switching to a provider that is easier to book.