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Dallas – November 03, 2026 -- Integrity, LLC has partnered with Chicago-area independent marketing organization Cornerstone Insurance Services, giving the agency access to the AI-powered IntegrityCONNECT platform. Financial terms were not disclosed.

Cornerstone targets Chicago's underserved Asian American community

Young Joo "YJ" Yoon founded Cornerstone to improve insurance accessibility for Chicago's Asian American community. The agency sells individual and small group health insurance and annuities, and specializes in Medicare, according to its company profile. Its hands-on training program pairs new agents with clients from the outset.

Washington, D.C. – November 02, 2026 -- ChurnZero CEO YouMon Tsang says any AI-native rival would have to build at least 60% of what his customer success platform (CSP) already offers before AI could add value, reversing his first fear that ChatGPT would make the product obsolete.

Tsang saw ChatGPT as a threat in November 2022

After testing OpenAI's early ChatGPT demo, Tsang concluded his company would become obsolete and he would have to start over. He described the reaction on the Binary to Billions podcast, hosted by Rob Scott.

A thought experiment showed the platform's data layer is the moat

Tsang then imagined building an AI-based CSP to compete directly with ChurnZero. He concluded the new product would need data integrations, health scoring and customer surveying, with AI applied on top. By his estimate, that is "at least 60%" of ChurnZero's current build.

MANAMA – November 01, 2026 -- Bahrain's sovereign wealth fund, Bahrain Mumtalakat Holding Company, and ARP Group have partnered to establish an AI-native, blockchain-enabled wholesale bank headquartered in Bahrain, which has already received in-principle approval from the Central Bank of Bahrain.

The venture will begin regulated activities only after it obtains final authorisation. The partnership was announced on the sidelines of Gateway Gulf 2026.

Bank targets regulated institutions, payment firms and cross-border businesses

The proposed bank is intended to serve regulated financial institutions, payment companies and businesses operating across several markets and currencies. It aims to use technology to reduce the complexity and cost of serving these clients.

ARP Group is the holding company of ARP Global Capital and ARP Digital. Yusuf Alireza co-founded ARP Digital with Abdulla and Abdulaziz Kanoo.

WAKEFIELD, Mass. – October 31, 2026 -- Glance Networks released "The Human Edge in AI Customer Service," a guide aimed at the AI-to-human handoff gap, as 76% of consumers say they get frustrated by repeating themselves when switching channels.

The Glance 2026 Customer Experience Trends Report found that 44% of consumers almost always have to repeat themselves when switching channels. Only 7% say they rarely or never do. Respondents described being stuck in an "endless loop" with AI when they needed a human.

Guide gives CX leaders a framework for dividing work between AI and human experts

The guide is aimed at leaders in customer experience, customer support and digital product. It sets out where AI should handle the work, where human experts should step in, and how to connect the two without forcing customers to start over.

Global – October 31, 2026 -- Nearly two-thirds (63%) of customer success (CS) leaders have no consistent method to track AI performance, according to ChurnZero's 2026 Customer Success Leadership Study, which surveyed nearly 600 CS and revenue leaders.

Only 21% of CS leaders link AI to revenue, versus 57% in sales

Almost all respondents use AI to automate administrative work such as logging tasks, summarizing calls and researching accounts. Yet only 21% of CS leaders can tie AI to revenue outcomes, compared with more than half (57%) of sales leaders.

The gap carries an operational cost. CS teams that cannot measure AI impact are four times more likely to require manual sign-off on every AI recommendation, which leaves staff less time for strategic work. Without performance data, leaders also struggle to justify AI spend.

ASHBURN – October 30, 2026 -- DXC Technology (NYSE: DXC) reported second-quarter fiscal 2027 revenue of $3.03 billion, down 4.0% year over year and on an organic basis, while adjusted EBIT fell 26.4% to $187 million. The company also confirmed ongoing discussions about a possible sale of its insurance business.

Adjusted EBIT margin of 6.2% accompanies a 52.2% drop in reported EBIT

Reported EBIT was $66 million, a 2.2% margin and down 52.2% year over year. Adjusted EBIT margin was 6.2%. Diluted earnings per share were $0.15, and non-GAAP diluted EPS was $0.67, down 20.2%.

CEO Raul Fernandez said revenue, adjusted EBIT and non-GAAP EPS came in above the company's expectations. He cautioned that "core revenue recovery will take time." He added that the revenue ramp for agentic AI solutions is clearer in average deal size, close-cycle timing and pace of follow-on work.

PHOENIX – October 30, 2026 -- University of Phoenix, Boise State University, Johns Hopkins University and the Medical University of South Carolina will present a joint session on implementing the Digital Education Council AI Literacy Framework at the AAC&U Conference on AI and Higher Education, held Oct. 28-30 in Atlanta, Georgia.

Four institutions report on one framework applied across different missions

The session, titled "One Framework, Four Missions: Implementing the Digital Education Council's AI Literacy Framework Across Diverse Institutions," draws on the experience of four institutions that took part in AAC&U's 2025-2026 Institute on AI, Pedagogy, and the Curriculum. University of Phoenix will be represented by Susan Hadley, Ph.D., Associate Dean of the College of General Studies.

SUNNYVALE – October 30, 2026 -- Law Innovation Agency has partnered with Kulana, a systems integrator in the Middle East and North Africa (MENA), to deliver AI enablement programs through Kulana Academy to corporate, quasi-governmental and government clients in the region.

Law Innovation Agency supplies AI readiness, literacy and governance expertise

The Silicon Valley-based firm will bring AI readiness, AI literacy, and AI policy and governance offerings for public and private sector organizations to Kulana Academy's clients. Kulana contributes its experience supporting digital transformation initiatives for corporate enterprise, quasi-governmental and government institutions in MENA.

The companies said the joint programs are designed to help clients use AI in their organizations and prepare their workforces. The announcement did not include financial terms.

Chicago – October 29, 2026 -- Chainsight, an AI-native supply chain consulting firm, has appointed Tom Lin, a data and AI executive with more than 25 years of experience, as Managing Partner of Data & AI. The hire expands the firm's analytics and AI capabilities for manufacturers, distributors and retailers.

Lin most recently served as Senior Vice President of Consulting at Wavicle Data Solutions, which was acquired by Deloitte. There he led industry practices delivering data and AI solutions to manufacturing and distribution customers.

Lin will build Chainsight's Data & AI Practice around five service lines

The practice combines data strategy, engineering, governance, advanced analytics and AI enablement. Chainsight is prioritizing four supply chain applications: demand forecasting, inventory optimization, supplier intelligence and integrated business planning.

Eschenburg – October 29, 2026 -- Software Partners Group (SPG) has rebranded as Emerion, a platform that combines companies with more than 330 employees and roughly 10,000 customers across the DACH region's mid-market.

Emerion bundles four software and services disciplines under one brand

The group covers ERP, ECM, HCM & Payroll and Managed IT, with AI as a cross-cutting technology. It operates from 22 locations and is headquartered in Eschenburg. Its stated aim is to become a leading platform for business-critical software, services and AI among DACH mid-sized companies.

The name draws on the concept of emergence: combining entrepreneurial strength, specialist expertise and technology to create more than the sum of the individual parts.