Digital Transformation

BOSTON – October 28, 2026 -- Mutual Benefit Group (MBG) has selected four Duck Creek products, Policy, Billing, Producer Portal and Clarity Data Foundation, to run a greenfield build of its future-state platform for a new business in Delaware, Duck Creek announced.

MBG to launch three commercial lines in Delaware

The Delaware business will start with Businessowners Policy, Commercial Umbrella and Workers' Compensation coverage. MBG will expand into other states only once it has proven out the model, according to the company.

Existing Duck Creek Claims and OnDemand use anchors the expansion

MBG already runs Duck Creek Claims and Duck Creek OnDemand. The new deployment extends that cloud foundation to the new lines of business, and MBG plans to apply the internal platform expertise it has built over time.

Nashville – October 28, 2026 -- RevSpring's conversational AI agent Let's Talk lifted patient payment rates by 36% in initial customer deployments while cutting transfers to live agents by 27%, the healthcare payments provider said as it added phone-based payment plan setup to the product.

Let's Talk sets up payment plans by phone using the PersonaPay decisioning engine

The intelligent virtual agent is integrated with PersonaPay, RevSpring's Best in KLAS patient payment portal. Both run on the same decisioning engine, so payment plan options reflect what each patient can afford and stay consistent across voice, digital and staff-assisted channels.

DENVER – October 28, 2026 -- Nextworld has launched three products for upstream and midstream oil, gas and energy companies that move field tickets, supplier compliance and lease tracking out of spreadsheets and inboxes and into the ERPs operators already run. The products are nextField, nextVendor and nextLand, and all three are available now.

They are built to work alongside ERPs including SAP S/4HANA, JD Edwards, IFS, Quorum and Enertia. Nextworld says operators can start with a single workflow and add more over time, with no rip-and-replace.

Global – October 28, 2026 -- QoS 1 is the practical starting point for most industrial telemetry over MQTT, but none of the three QoS levels guarantees a complete historian, according to engineering guidance tied to the OASIS MQTT 5.0 standard.

QoS 1 reduces the risk of losing a message on an MQTT delivery hop. The receiving system must tolerate duplicates. QoS 0 fits replaceable readings where low overhead matters more than complete delivery. QoS 2 is reserved for flows where duplicate delivery on that hop is unacceptable and the extra protocol exchange is justified.

MQTT QoS covers one sender-receiver hop, not the whole pipeline

The OASIS MQTT 5.0 standard defines QoS for a single delivery flow. A device publishing to a broker is one flow. The broker sending to a subscribing collector is another, and it can use a different QoS depending on the original publication and the subscriber's granted maximum.

Global – October 28, 2026 -- Hyperproof is selling professional services across six areas to close the gap between buying governance, risk and compliance (GRC) software and getting teams to use it, and cites a G2 recognition for Fastest Implementation.

Customers choose between two implementation models

Under Hands-on Implementation, Hyperproof builds the platform from customer inputs and approvals. Under Guided Implementation, the customer builds and Hyperproof advises. The company says its team anticipates edge cases and designs scalable integrations.

Global – October 28, 2026 -- Global energy demand will grow 11% to 18% by 2050, according to McKinsey's 2024 Global Energy Perspective, and Telit Cinterion says integrated IoT systems are essential for utilities to maximize efficiency and resilience under that load.

LPWAN and NB-IoT carry long-range utility data at minimal power draw

Low-power wide-area network technologies, including narrowband IoT (NB-IoT), enable long-range communication while consuming minimal power. That makes them suited to large-scale utility deployments. Some organizations are also adding high-bandwidth 5G connectivity for more demanding applications.

MCLEAN, Va. – October 28, 2026 -- Hilton has enabled program owners and administrators in Hilton for Business to book, modify and manage hotel reservations on behalf of employees, a capability the company says was the most requested by the program's more than 400,000 members.

Hilton rolls out four coordinator tools to its free SMB travel program

Hilton for Business is a free global travel program for small and medium-sized companies (SMBs), with no minimum spend required. The new tools let owners and administrators:

United States – October 28, 2026 -- Path2Ignite is pitching a postcard delivered within three to five days of a website visit as a way to recover ad spend lost on anonymous traffic.

The company says most website visitors leave without a purchase, a form fill or a cookie. That wastes the investment in SEO, paid search, social and catalog marketing that brought them to the site.

Path2Ignite matches visitors against hundreds of millions of consumer records

A website pixel matches and qualifies anonymous visitors against a cooperative database of hundreds of millions of consumer records. The result is a named, reachable audience.

The company contrasts this with traditional retargeting, which it says chases cookies and pixels without separating existing customers, high-intent prospects and casual browsers.

United States – October 28, 2026 -- A data provider serving warranty brands argues that behavioral intent, not demographic profiles such as women aged 35–55 with household income above $100,000, should drive audience selection for home and auto protection plan direct mail.

Provider says generative AI audience tools duplicate existing customers

The provider characterizes the industry's move toward generative AI as a race to cut costs. It claims automated selection tools often default to "lookalike" audiences that have already been tapped, so brands pay a premium to reach customers they already have. Its own approach keeps AI in support of data scientists rather than replacing them.

Global – October 28, 2026 -- Path2Response is offering custom digital audiences built on purchase records tied to 273 million individuals, with no model development or onboarding fees and payment only through clients' regular media buys.

Transaction data replaces interest-based inference in the targeting model

The company argues that the real divide in audience targeting is between fact and inference, not demographics. It says Facebook lookalike modeling builds largely on content engagement, while Google's targeting leans heavily on site visits and browsing context. Both read interest, which the company calls an inference by design.

Path2Response models start from the transaction itself. Records of past purchases, tied to core demographics, are submitted monthly by a growing network of retail and nonprofit contributors. Daily retail site-visitor signals and nonprofit gift-donation data are layered on top to capture real-time intent.