healthcare_operations

Lansing – October 27, 2026 -- IntelePeer and Michigan Orthopedic Center have built an agentic AI triage workflow that sorts inbound post-surgical calls into emergent, urgent or routine tiers. It replaces a queue in which 50 simultaneous calls were returned in the order received.

The catalyst was Dr. Clay Dorenkamp, an orthopedic spine surgeon at the Lansing practice. An elderly patient who valued his clinical care told him he was impossible to reach. Dorenkamp argues the problem is structural: post-op call volume scales with every case, and missed calls can mean a complication caught late or an avoidable emergency department visit.

Hollywood, Fla. – October 01, 2026 -- Memorial Healthcare System has appointed Madison Workman, FACHE, as chief executive officer of Memorial Hospital Pembroke, a 301-bed facility in Pembroke Pines, placing him in charge of operations and growth strategy at the hospital.

Workman Previously Oversaw $100 Million in Capital Projects at Broward Health North

Workman joins from Broward Health North, a 409-bed Level II trauma hospital, where he served as chief operating officer managing roughly 800 employees across clinical and support services. He expanded his role to lead the systemwide Safety and Security program and the COO Council, while helping direct more than $100 million in construction and capital investment focused on patient throughput and hospital expansion.

Boston – September 14, 2026 -- Clearway Health has appointed Rishi Seth as chief operating officer, adding a 20-year healthcare operations veteran to its executive leadership team as the specialty pharmacy sector undergoes rapid change.

Seth brings two decades of healthcare integration experience to Clearway Health

Seth most recently served as senior vice president of integration at Millennium Physician Group, one of the largest independent physician groups in the United States, where he led integration of new provider groups and strategic partnerships. He previously held senior leadership positions at Optum Health and Privia Health, focusing on multidisciplinary scalability across clinical operations, finance, technology, human resources and revenue cycle functions.