Duck Creek

BOSTON – October 28, 2026 -- Mutual Benefit Group (MBG) has selected four Duck Creek products, Policy, Billing, Producer Portal and Clarity Data Foundation, to run a greenfield build of its future-state platform for a new business in Delaware, Duck Creek announced.

MBG to launch three commercial lines in Delaware

The Delaware business will start with Businessowners Policy, Commercial Umbrella and Workers' Compensation coverage. MBG will expand into other states only once it has proven out the model, according to the company.

Existing Duck Creek Claims and OnDemand use anchors the expansion

MBG already runs Duck Creek Claims and Duck Creek OnDemand. The new deployment extends that cloud foundation to the new lines of business, and MBG plans to apply the internal platform expertise it has built over time.

Boston – September 28, 2026 -- Duck Creek has made Agentic First Notice of Loss (FNOL) available to early access customers, an AI-driven tool designed to automate claims intake across digital, voice-to-text, and mobile channels.

Agentic AI agents verify coverage and flag anomalies before an adjuster opens the file

Built on the Duck Creek Agentic AI Platform, the solution uses orchestrated AI agents to capture, validate, enrich, and route claims in real time. From the first description of a loss, the system verifies coverage, assesses injury and legal severity, and cross-references reported circumstances, images, and policy data to surface inconsistencies without manual data entry.

Boston – September 14, 2026 -- Duck Creek has secured a Luminary rating, the highest possible score in Celent's Technical Capabilities Matrix, along with two XCelent Awards for Advanced Technology and Breadth of Functionality in the research firm's 2026 Claims Systems Vendors: North America P&C Insurance report.

Celent names Duck Creek Claims a top performer for third consecutive year

The recognition marks the third consecutive time Duck Creek has received Celent honors for its claims solution. Celent evaluated vendors on functionality, technology architecture, and customer base and support, reserving the Luminary distinction for the strongest performers across both technical criteria.