Retail, Hospitality Face AI Vishing as 62% of Breaches Involve People
Global – October 19, 2026 -- About 62% of security breaches still involve the human element, according to the 2026 Verizon Data Breach Investigations Report. That figure is pushing retail and hospitality security teams to replace annual compliance videos with human risk management (HRM), which aims to change how employees respond to attacks in real time.
Scattered Spider uses AI voice cloning to turn help desk calls into footholds
Threat groups such as Scattered Spider scrape professional networks like LinkedIn to map organization charts and identify help desk staff and executives to impersonate. They then place high-pressure calls with AI-cloned voices, posing as locked-out employees. The goal is to get agents to reset a password and enroll multi-factor authentication (MFA) on a device the attacker controls.