Digital Transformation

St. Louis – September 28, 2026 -- Balto Software has launched Kodi, an AI coworker for contact center leaders that moves beyond generating insights to directly executing approved changes across the tools teams use to run daily operations.

Kodi investigates problems and implements fixes without manual handoffs

Kodi can investigate underlying customer interactions, identify factors driving a given outcome, and present evidence before recommending a course of action. Once a leader reviews and approves the recommendation, Kodi executes it directly within Balto's platform through Agent Assist, coaching modules, QA scorecards, compliance scorecards, Notes, dynamic prompts, checklists, dashboards, and data fields.

Kyle Jones, VP of Product at Balto, said most insights tools stop at identifying a problem, while Kodi is designed to carry the process through to execution inside the platform.

San Francisco – – September 28, 2026 -- Fulcrum has launched a certificate workflow that turns an emailed request into a complete, endorsement-ready certificate in under a minute, built on the same policy data the platform already uses for policy checking and proposal generation.

Fulcrum reads the policy instead of filling a template

The workflow parses the inbound request and any attached contract, compares the demanded coverage against what the client's policy actually provides, and flags requests the policy cannot satisfy before an account manager commits to anything. It locates the relevant endorsement forms inside the policy itself, pulls them, sorts them by the situation they apply to, and attaches them, using description-of-operations language the agency has already approved and shaped to each client's preferences. Account managers review and approve every certificate before it issues.

Denver – September 28, 2026 -- Vertafore has launched its Velocity Document Intelligence Agent, an AI tool that cut document research time by up to 90% in early testing, reducing tasks that took 20 minutes to just two minutes.

AI agent automates research across insurance documents

Available within Vertafore's ImageRight platform, the Document Intelligence Agent lets agency, MGA, and carrier teams ask questions in natural language to search across Word documents, spreadsheets, PDFs, images, and emails. The tool synthesizes answers with document- and page-level source citations, using contextual meaning rather than keyword matching to surface relevant information.

Stamford, Conn. – September 28, 2026 -- Charter Communications' Spectrum brand has activated compute capacity across more than 1,000 owned and operated edge data centers, placing processing power within 10 milliseconds of 500 million connected devices in U.S. homes and businesses.

The buildout, branded Edge Compute Infrastructure (ECI) and powered by NVIDIA accelerated computing platforms, combines Spectrum's fiber network with distributed facilities to move AI processing closer to where data is generated -- a requirement as AI shifts from answering text prompts to controlling physical machines such as robots and sensors.

Dallas – September 28, 2026 -- Conifers has been named a Leader in the IDC MarketScape: Worldwide Standalone AI SOC Platforms 2026 Vendor Assessment (doc # US54127026, September 2026), the company announced.

Conifers' CognitiveSOC platform unifies fragmented security operations into one adaptive system

The recognition arrives as security operations centers confront autonomous agents built on frontier models capable of discovering vulnerabilities and moving across systems at machine speed. Conifers built its CognitiveSOCTM platform to connect threat intelligence, threat hunting, detection engineering, investigation, and remediation into a single continuously adapting operating layer, replacing disconnected tools and manual handoffs. Every CognitiveSOC decision includes a reasoning trace analysts can inspect, with machine-speed actions constrained by permissions, policies, and approval thresholds set by security teams.

New Orleans – September 28, 2026 -- LabWare has launched LabWare WATER, a cloud-based SaaS platform designed to help smaller municipal water utilities manage sampling, laboratory testing, documentation, and regulatory reporting from a single system.

LabWare unveils WATER platform to cut compliance paperwork for utilities

The solution targets utilities that test in-house, outsource to contract laboratories, or run hybrid operations, replacing spreadsheets and paper records with a unified SaaS system. LabWare WATER covers the full compliance lifecycle, from scheduling monthly, quarterly, annual, and event-driven sampling to tracking chain-of-custody documentation and flagging exceedances, missing results, and overdue reporting deadlines.

Toronto – September 28, 2026 -- Daedal Systems has raised US$4.035 million to build and deploy its first standardized plasma diagnostic systems with pilot customers in the fusion industry. OMERS Ventures led the round, joined by Garage Capital, Panache Ventures, Ripple Ventures, MaRS Investment Accelerator Fund and a group of angel investors.

Funding will build three diagnostic systems for pilot deployment

Daedal will use the capital to construct its first three diagnostic systems and deploy prototypes under contract with pilot customers. The company has also established a research partnership with the University of Wisconsin-Madison.

Melbourne – September 28, 2026 -- Heidi, the AI Care Partner used across global health systems, unveiled Heidi II, a platform upgrade that executes the administrative work surrounding patient visits rather than merely documenting them, the company announced.

Heidi supports 2.8 million weekly patient visits and surfaces 10 million follow-up tasks

Until now those tasks were handed back to clinicians to complete manually. The average doctor spends 8.7 hours a week, or 16.6% of working hours, on administration spread across four to six separate systems per visit, according to Heidi.

Heidi's Scribe has recorded 175 million visits and 67 million clinical hours to date

Heidi Evidence has answered more than 10 million clinical queries since launch, and the platform has surfaced over 400 million follow-on tasks since February 2024.

Houston – – September 28, 2026 -- Submer Group has launched Corenix, a modular data center infrastructure company targeting neoclouds, hyperscalers, and AI operators, and named former Johnson Controls executive Martin Renkis as chief executive.

Corenix builds AI data center modules on NVIDIA reference designs

Corenix designs, manufactures, and factory-tests complete data center modules covering IT, power, cooling, and networking before shipping them to project sites for installation, commissioning, and operational readiness. The company positions itself at the deployment layer of AI infrastructure, offering a single accountable team from factory integration through on-site go-live.

Phoenix – September 28, 2026 -- Paze will replace PayPal as the Official Jersey Patch Partner of the Phoenix Suns starting with the 2026-27 NBA season, under a multi-year deal announced by the team and Early Warning Services, LLC, the Arizona-based company behind Paze and Zelle.

Paze logo takes upper-left jersey position previously held by PayPal

The Paze logo will appear on the upper left side of all Suns uniforms once the new season tips off. Suns and Phoenix Mercury CEO Josh Bartelstein said the patch process was competitive, with Early Warning selected for its Arizona roots and payments history spanning Zelle to Paze.